Refund & Replacement Policy – Anaya Fusion

At caresereen, we aim to ensure customer satisfaction with every order. If there is an issue with your product, you may request a refund or reshipment under the conditions outlined below.

✅ Eligible for Refund or Reshipment

A refund or replacement is available only if:

  • The item arrived damaged

  • An incorrect item was received (wrong product, color, or size)

  • Items are missing from the package

  • The package is lost during transit

  • Delivery was made to the wrong address due to our mistake

Proof Required:
Clear photo or video evidence must be provided within 7 days of delivery.

❌ Not Eligible for Return or Refund

We do not accept returns or refunds for the following:

  • Change of mind or product no longer needed

  • Wrong size selected by the customer

  • Incorrect shipping address entered by the customer

  • Claims made without valid proof or reported after 7 days

  • Sale items or customized / personalized products

🚚 Return Shipping

In most cases, physical returns are not required.

If a return is approved by our support team and shipping is necessary:

  • The customer will cover return shipping costs

  • Return shipping will be covered by us only if the issue was caused by Anaya Fusion

💰 Refund Method & Timeline

  • Refunds are processed after approval from our support team

  • Refunds are issued to the original payment method

  • Processing time: 7–14 business days

  • Shipping charges are non-refundable

📩 How to Request a Refund or Replacement

To submit a request, please email us at:

📧 sale.caresereen@gmail.com

Include the following details:

  • Order Number

  • Photos or videos showing the issue

  • A brief explanation of the problem

Our support team will review your request and contact you with the next steps.

If you want, I can also:

  • Make this shorter for mobile users

  • Align it with Google Merchant Center & Ads policies

  • Create a matching Shipping Policy or Terms & Conditions