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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Once your order is shipped, you will receive a confirmation message with tracking details. Delivery usually takes 2–5 business days depending on your location. If your order is delayed, please contact our support team with your order number.

    Do you deliver on public holidays?

    Our delivery partners normally do not operate on public holidays. Orders placed during holidays will be processed on the next working day.

    Do you deliver to my postcode?

    We deliver to most areas nationwide. You can check delivery availability by entering your postcode at checkout. If delivery is not available, our team will inform you.

    Is next-day delivery available on all orders?

    Next-day delivery is available for selected areas and orders placed before the daily cut-off time. Availability may vary depending on your location.

    Do I need to be there to sign for delivery?

    Most orders do not require a signature. If no one is available, the courier may leave the package in a safe place or attempt delivery again.